Frequently Asked Questions
If you don't want to spend time registering an account, just add the product to your shopping cart, and at the final stage of the checkout, just enter your email address. An account will be created automatically and login details will be sent to you by email.
To create an account and place an order, follow just a few simple steps:
- In the top menu on the right, click “Login” - “Register”
- Enter your email, agree to the terms and click "Register"
- You will receive an email with your login details to your email address. Use the login and password specified in the letter to authorize on the site.
The password is generated automatically, later you can change it in your account settings.
To log into your Play1pay.com account, click “Login” in the top menu on the right, enter your username and password (they are sent by email during registration). Click "Login".
To change your password, log in to the site, go to your profile - the "Settings" tab. In the appropriate fields, enter the old password, then the new one and click "Save".
Sometimes identity verification may be required using documents, KYC (Know Your Customer). This step is important in the fight against money laundering and financial crime.
By verifying your identity, you comply with the necessary security measures, such as KYC (know your customer) and AML (anti-money laundering), which help us prevent potential fraud and identity theft attempts.
Making payments on our site is safe, because your security and privacy are very important to us, therefore our site uses a 256-bit SSL connection and is protected with an https certificate
Thanks to this, you don't have to worry about payments on play1pay! We will take care of the security of your transactions.
Orders are processed within 24 hours after receiving payment. Please note that we always try to fulfill them as quickly as possible, but not always the speed of order fulfillment depends only on us. You will always receive an email about the completed order with all the necessary data, if any.
If you did not see the email after making the payment, please check your spam folder. If you still don't receive an email, please contact our support team.
To place an order on the Play1pay.com website, follow just a few simple steps:
- Select the desired product, its version (if any) and click "Add to cart" - "Checkout"
- On the ordering page you can see the details of the order.
- Specify the e-mail to which you want to receive emails about the progress of the order and click "Proceed to payment"
- Choose a payment method and enter payment details. Agree to the Terms and click "Confirm Order"
- Purchase completed! An email with details will be sent to you by e-mail instantly.
To view your order history, log in to Play1pay.com. All your orders will be displayed in the profile, in the "Orders" tab.
We do not charge any additional fees for programs that are sold on our site and you can buy them from us on the same terms and at the same price as on the developer's site. Buying from us, you get the same product as from the manufacturer.
At the moment, you can pay for an order on the Play1pay.com website using a bank card, cryptocurrency and various electronic payment systems. We continue to improve our service to make it easier for you to use our services, so over time, more and more payment methods will appear on the site.
If, after placing and paying for the order, you receive a refusal for any reason, a refund will be made within 24 hours after the application is made.
We reserve the right to withhold any fees incurred on returns.Sometimes, payment can actually fail. Try doing the following:Try doing the following:
- Please try to pay for the order again later.
- Clear cache and cookies in your browser
- Place an order through another browser/device
- Check if everything is in order with your bank card
If the above steps did not help and you are still experiencing problems when paying, please contact our support team support@play1pay.com